1. Allowed content

bProz Solutions does not allow storage and/or display of the following material on its servers. This includes uploading to Websites, or transmitting by any material (by email, uploading or otherwise).

1.a Adult Sites:

We prohibit any adult (pornographic or nude) Websites on our servers, including pedophile sites, sites linking to pornographic sites (outside links) and even pornographic advertisements on your own site , reseller websites or on your links.

1.b Illegal use:

bProz Solutions services may not be used for illegal purposes, or in support of illegal activities.

1.c Copyright or trademark infringement:

Use of the bProz Solutions service to transmit any material (by email, uploading, hot linking, directly linking or otherwise) that infringes any copyright, trademark, patent, trade secret or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photos from newspapers, e-books, or other copyrighted material, and the unauthorized transmittal of copyrighted software or code.

1.d Distribution of Viruses, Spyware, and Malware:

Distributions of software that attempts to and/or causes damage, harassment, or annoyance to persons, data, and/or computer systems are prohibited. Distribution of software that monitors computer or computer user activity without the computer users knowledge and consent is completely prohibited.

1.e Spamming

Spamming (sending unsolicited commercial or bulk emails) using our servers is strictly not allowed.

You are responsible for sending mail in accordance with any relevant legislation, including but not limited to, the Commonwealth Spam Act (2003) and for sending the same in a secure manner.

Sending spam emails which include links to a web site hosted on one of our servers is also forbidden. We reserve the right to suspend or terminate any site that is linked to from spam emails.

To protect our servers we may impose limits on the number of emails sent within a particular time frame from our servers.

2. Server Use

We want to allow our customers to use our servers the best way, but in order to protect other users, we may, temporarily or not, suspend a site if this site slows down our servers or uses too much server resource. In this case, we will try to find a solution together with the you.

You may not use your site to publish material, which bProz Solutions determines, at its sole discretion, to be unlawful, indecent or objectionable. For purposes of this policy, "material" refers to all forms of communications including narrative descriptions, graphics (including photographs, illustrations, images, drawings, logos), executable programs, video recordings, and audio recordings.

You must take resonable steps to protect the security of our servers. This includes, but is not limited to:
Keep all passwords to bProz Solutions systems secure
You must not reveal your passwords to third parties
Ensuring that any scripts that are installed on your website / your reseller's website cannot be exploited to compromise the security of the server.

3. The following also constitute violations of bProz Solutions Terms and Conditions:

3.a Illegal use

bProz Solutions services may not be used for illegal purposes, or in support of illegal activities. bProz Solutions reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing.

3.b Harm to minors

Use of the bProz Solutions service to harm, or attempt to harm, minors in any way, including, but not limited to child pornography.

3.c Unauthorized access

Use of the bProz Solutions service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of bProz Solutions or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending account is subject to immediate termination.

3.d Servers and Proxies

Use of server software or scripts which creates a listening socket on our server is forbidden. Proxies which receive requests over HTTP and use our network connection to forward the request to another server are not permitted. This includes, but is not limited to, HTTP proxies.

3.e File Sharing and Bit Torrents

Use of software and scripts for "file sharing", "bit torrents" or similar is not allowed on our servers. This includes sending or receiving files using these mechanisms.
Scripts and Applications

You are responsible for ensuring that any scripts or applications that you install or have installed are updated as required in order to not compromise the security of our servers. This includes, but is not limited to:
Ensuring that you update and apply all released software updates within 7 days of release
Ensuring that it is not possible to abuse such scripts to gain access to the file system of the server.
Ensuring that it is not possible to abuse such scripts to send emails to third parties.

If an installed script or application on your site is compromised, we may require a clean up up of your site (see below) at our discretion.

4. Server maintenance

It is necessary for bProz Solutions to perform periodic maintainence, software updates and upgrades and replacements to our servers. We reserve the right to suspend access to such server during the required time to do the maintainence, upgrade or exchange the server, for no more than 4 hours. In this event, the users will be sent an email at least 24 hours before the due date and time for maintenance.

5. Responsibility

bProz Solutions cannot be held responsible for any damage caused to your business or yourself, even if the damage is directly caused by one of our employees accidently. bProz Solutions cannot be held responsible for any loss of data or service interruption, we enforce you to keep regular backups of all of your important datas at your local storage.

You, as a bProz Solutions customer, are solely responsible for the content stored on and served by your Website.

6. Reseller Plans

If you are using bProz Solutions' Reseller Plans; then you are solely responsible for any violation of hereby mentioned terms and conditions by any of your customers. This means if any of your customers violets our terms and conditions then it will be treated as the violations made by you.

We may modify any of these Terms and Conditions contained, at any time and in our sole discretion, by posting a change notice or a new agreement on our site. Your continued participation now, or within thirty (30) days following the posting notice of any changes in these Terms and Conditions, will constitute a binding acceptance by you of such rules, changes or modifications. If any modification is unacceptable to you, your only recourse is to terminate your account(s).

7. Uptime and Availability

We shall use all reasonable endeavours to make available to you at all times the Server and the Services but we shall not, in any event, be liable for interruptions of Service or down-time of the Server.

We have an availability target which is specified for each of the Shared , Dedicated and Colocated services.

If the specified targets are not met, we will, on request, credit your hosting with 1 day for each hour your site is down, up to a maximum credit of 30 days in any calendar month.

You are responsible for monitoring Bandwidth and Disk space usage of your site. This is easily done from your Control Panel. If you go over the amount of Bandwidth indicated in your current plan your account will be billed for excess usage fees. Shared , Dedicated and Colocated services.
Chargeback and Payment Disputes

All payment disputes must be raised via the support ticket system or email system.

8. Demo Accounts

You must follow the terms and conditions mentioned here for any Demo Account (For which you are given acess). You can not commercially use our Demo Accounts. bProz Solutions reserves all rights to suspend your Demo Account any time without any prior notice.

9. Termination and Suspension

You may terminate your hosting at any time by advising us via a support ticket or via email confirmation.

We may terminate or suspend (temporarily or indefinately) your hosting if you violate any of our Terms and Conditions. We may suspend your hosting where we have reason to suspect a violation of our Terms and Conditions whilst we investigate the suspected violation. We may suspend your hosting where we have reason to suspect that a script installed on your site is being abused whilst we investigate the suspected abuse.

10. Cancellations for any hosting plan is not refundable in any condition.